terms and conditions of sale
1. General Information
These Terms and Conditions govern the purchase of products offered on the website [www.yoursite.com] (hereinafter referred to as the “Website”), operated by:
LUCKYPLANE SNC
Viale Petrarca, 37/a
20078 san Colombano al Lambro (MI)
VAT / Tax Code: 10364630961
Email: info@luckyplane.it
The Website offers for sale scale model kits, accessories for dioramas, detail sets, conversion kits and related items for hobbyists and collectors.
2. Acceptance of the Terms and Conditions
By placing an order, the customer confirms they have read and fully accepted these Terms and Conditions. Please read them carefully before completing a purchase.
3. Products and Prices
Each product is described as accurately as possible on its dedicated page. All prices are in Euro and include VAT unless otherwise stated.Prices may be changed at any time, but never after an order has been confirmed.
Please note:
-
Some kits may require assembly, painting and finishing.
-
Certain accessories may be compatible only with specific models.
4. Ordering Process
To place an order, the customer selects the desired items and completes the checkout process.
The order is considered final only upon receipt of a confirmation email.
5. Payment Methods
Accepted payment methods include:
-
Credit / debit card
-
PayPal
-
Bank transfer in advance
-
Other methods where indicated on the Website
6. Shipping and Delivery
Products are carefully packaged and shipped to the address provided by the customer within one week of ordering. However, preparation times may vary depending on product availability.
Shipping costs and delivery times vary depending on destination.
The seller is not responsible for delays or delivery issues caused by couriers.
In case of loss or damage, the seller will assist the customer in filing claims or requesting compensation where applicable.
7. Right of Withdrawal
In accordance with EU Directive 2011/83 and Italian Legislative Decree 206/2005, private consumers may withdraw from the purchase within 14 working days from the date of delivery.
Products must be returned unused, complete and in their original packaging.
The right of withdrawal does not apply to:
-
Customised or made-to-order items
-
Digital files or instant downloads (if applicable)
-
To exercise this right, the customer must notify the seller in writing at [email] and return the items at their own expense. A refund will be issued within 14 days of receiving the returned goods.
8. Faulty or Incorrect Products
If the received item is damaged, incomplete or incorrect, the customer must contact customer service within 7 days of delivery.
After verification, the seller will offer a replacement or refund, at their discretion.
9. Spare Parts
If parts are missing or lost, spare parts can be requested via the dedicated section on the Website.
Availability is not guaranteed for all kits, but we will do our best to accommodate requests.
10. Data Protection
All personal data collected during the purchasing process is processed in accordance with applicable laws (EU Regulation 2016/679 – GDPR). For full details, please refer to our Privacy Policy.
11. Jurisdiction
Any disputes concerning the application, execution or interpretation of these terms shall fall under the exclusive jurisdiction of the Court of Milan, without prejudice to the consumer’s mandatory rights under applicable law.