Processing times and availability

Kits produced directly by 3D Aircraft Models are normally prepared for shipping within 7 days of the order date.

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Plastic kits, third-party resin models and other items in our catalog may be:

• available from stock;

• ordered from the supplier after purchase;

• shipped directly by the manufacturer or distributor.

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For this reason, the estimated processing, sourcing or shipping time is specified on each product page. When an order contains items with different availability times, it may be shipped once all products are ready, unless alternative arrangements have been agreed with the customer.

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Shipping and delivery

Shipping costs are calculated during checkout according to the destination, weight and size of the order, and the available delivery service. The times shown on product pages refer to the processing or sourcing of the items and must be added to the carrier’s standard delivery time. When available for the selected service, the customer will receive tracking information for the shipment.

Delays caused by the carrier, customs inspections, force majeure events or other circumstances beyond the control of 3D Aircraft Models cannot be directly attributed to the seller. We will nevertheless provide assistance in checking the status of the shipment and resolving any delivery issues.

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Right of withdrawal

Consumers may exercise their right of withdrawal within 14 days of delivery, without having to provide a reason, in accordance with the regulations governing distance purchases. The decision to withdraw must be communicated before returning the product. The customer must provide the order number and identify the items concerned by writing to: customer-service@3daircraftmodels.it

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The products must be returned within 14 days from the date on which the customer communicated the decision to withdraw. Unless otherwise agreed or required by law, the direct cost of returning the products is borne by the customer. Products must be suitably packaged and sent to:

Luckyplane - Via Galleani 1 - 20078 San Colombano al Lambro (MI) - Italy

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We recommend using a tracked shipping service that provides proof of delivery.

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Refunds

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed with the customer.

The refund will be processed without undue delay and no later than 14 days after the withdrawal request has been received. However, the refund may be withheld until the returned products have been received or until the customer provides evidence that they have been shipped, whichever occurs first. When the withdrawal concerns the entire order, the original standard delivery costs will also be refunded. Any additional costs resulting from the customer’s choice of a delivery method other than the least expensive standard option offered will not be refunded.

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Condition of returned products

The customer may open a kit box to check its contents and general condition. In the event of withdrawal, the product must be returned complete with its box, instructions, decals, masks, parts, sprues, printing supports and any internal packaging originally supplied. Components must not have been:

• removed from the sprues or printing supports;

• assembled or glued;

• cut, modified or sanded;

• painted or treated with glue, solvents or other products;

• damaged or lost.

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The customer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and contents. Any reduction in the refund will be assessed in proportion to the actual loss in value.

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Defective, incomplete or damaged products

When a product contains missing components, manufacturing defects or damage clearly attributable to transport, the customer should contact us as soon as possible at: customer-service@3daircraftmodels.it

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The message must include:

• the order number;

• a description of the problem;

• clear photographs of the product and the affected components;

• photographs of the box and outer packaging when transport damage is suspected.

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After reviewing the information provided, we will determine the most appropriate solution. This may include replacement of the affected parts, replacement of the complete product or any other remedy provided by the statutory warranty. For kits produced directly by 3D Aircraft Models, any parts confirmed as missing, defective or damaged before delivery will be replaced.

Damage caused after delivery is not considered an original defect. This includes damage resulting from:

• incorrect assembly;

• improper cutting or removal of components;

• incorrect use of hobby knives, cutters or other tools;

• unsuitable glue, solvents, paints or other products;

• modifications, impacts or accidental drops;

• improper storage;

• other operations carried out by the customer.

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When the cause of the damage is unclear, we may request additional photographs, information about the work carried out or the return of the component for inspection. These provisions do not restrict the consumer’s rights under the statutory guarantee of conformity. For new goods, the statutory guarantee lasts for two years from delivery and covers original defects existing at the time of delivery, even when they become apparent later.

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Incorrect items

When a customer receives a product other than the one ordered, they must contact us without using, modifying or beginning assembly of the product. After verification, we will provide return instructions and arrange a replacement or another agreed solution at no additional cost to the customer.

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Contact

For enquiries concerning shipping, returns, missing, defective or damaged products:

WhatsApp: (+39) 379.32.65.395  |  E-mail: customer-service@3daircraftmodels.it

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Always include the order number and, when necessary, clear photographs of the product and its packaging.