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CONTACT US

For information about products, availability, orders, shipping, returns or technical support, you can contact the 3D Aircraft Models customer service team. We aim to reply as quickly as possible, although even miniature aircraft appear capable of generating a rather impressive number of questions.

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Customer service

Email: customer-service@3daircraftmodels.it

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Use this address for:

  • product information;

  • availability and sourcing times;

  • pre-purchase assistance;

  • order updates;

  • shipping and delivery;

  • returns and refunds;

  • missing or damaged parts;

  • technical support during assembly (we hope...).

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For enquiries about an existing order, always include the order number and the email address used when placing the order.

​​Where necessary, we may ask for photographs or additional information to inspect the product or handle the request correctly.

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Partnerships and supply enquiries

Manufacturers, distributors, modellers, designers and companies interested in partnerships, distribution, supply arrangements or dropshipping can use the address: info@3daircraftmodels.it

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We recommend using one of the following subject lines: Partnership proposal - or Business enquiry

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Company details

Luckyplane S.n.c. - Viale Francesco Petrarca 37/a - 20078 San Colombano al Lambro (MI), Italy

VAT number and Italian tax code: 10364630961
Certified email address (PEC): luckyplane@pec.it

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3D Aircraft Models is a brand of Luckyplane S.n.c.

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Returns address

Products may be returned only after contacting customer service and receiving the relevant instructions.

Approved returns must be sent to: Luckyplane - Via Galleani 1 - 20078 San Colombano al Lambro (MI), Italy

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Do not send returns to the registered office without prior authorisation.

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Response times

Enquiries are generally handled on working days. Response times may vary depending on the complexity of the request, whether manufacturers or distributors need to be contacted, and whether product availability must be checked.

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For urgent enquiries concerning an order, include the order number in the subject line.

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